Self Pick-up/Collection

#myposte.collections

Our scanning, processing, and storage centers are closed facilities and not accessible by third parties for security reasons. A personal collection is therefore limited and there are no office hours for drop-ins. You may always opt for cost, time, and environmentally friendly SCAN or FORWARDING options via our Mailbot function. 

#limited.collection.booking

To facilitate occasional collection needs on an exceptional basis, we do have a contactless booking system: 

▶︎ Respond to one item via the Mailbot notification with COLLECT/ PICKUP and DATE.
Collection for all addresses is at 77 High Street, #07-10, (S) 179433, Singapore

*We will prepare the letters pouched for contactless pickup after 2/3pm - 6/7pm that date.
*Not all timings are available.
*Same day only if requested before 11am that day.
*Weekdays only
*Not all days will be available (We would let you know)

ID verification / KYC

You are required to provide us ID verification within 4 weeks of sign-up. Your account may be marked invalid if you fail to do so.

Please send us or upload any photo ID (IC, NRIC , EP, DRIVERS LICENCE, PASSPORT etc and/or a (ACRA) business registration profile). If you don’t have your registration yet a personal ID is fine to start out.

^{Singapore PDPA Regulations apply.}

Cancellation

In case you don't require a mailbox anymore, we will be sad to see you go, but make the process easy for you.

You can cancel at any time towards your next subscription term. Our subscriptions are on a fixed monthly or yearly term by term basis. If you cancel you won't be charged for the following term anymore.

Simply sign into your account on our website and cancel your subscription.
[WEBSITE}

To cancel please log into your account.
Go to Subscriptions and cancel the subscription.
Done.

Do note that we are not be able to process cancellations via email or chat.

In case you come from one of the legacy systems or former platforms please use the form below.

[CANCELLATION FORM]


CANCELLATION ACTIONS 

After you cancel please make sure to redirect all your mails. We have a certain leanway (about 1 month) on mails still arriving. But please note shall we receive official mailings from authorities, IRAS, ACRA, Banks etc we will have to impose charges for address usage and/or return the mails to sender with a notification of unauthorized use.

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IMPORTANT: In line with more stringent ACRA registration requirements, you can cancel an address used as official ACRA business address only once you changed the registration address or the company has been struck off from the registry.

Parcels, Couriers etc.

PARCELS & PACKAGES 
Myposte is predominantly a digital PO box for letter and document scanning and forwarding, we are not a fulfillment service or freight forwarder.

We do accept occasional parcels for our clients though (Restrictions apply):
[Only our 77 High Street, #07-10, (S) 179433, Singapore location accepts parcels. To redirect all parcels to this address, you may use the same PO box number.]

+ The parcel size guideline is up to shoebox size and up to 2kg max.
+ Larger or heavier parcels may be rejected or impose a fee of $9/per item.
+ Parcel receiving is free of charge on all standard plans. For our Private+ plan, there is a fee of $3/per item.
+ Parcels to be stored at our facility or to be forwarded by us may have to be inspected for safety and authority reasons.
+ Parcel notification follow our regular processing times and might be later than the actual confirmation from the sender.
+ Missed deliveries or redeliveries are to be done by the user.
+ We will always try to receive and securely store your items, but is not liable for not properly received or delivered items.

COURIERS & DELIVERIES 
Being mainly a mail service provider, we are also happy to accept courier deliveries. Couriers and deliveries are generally able to reach us during our core business hours.

IMPORTANT: We cannot control or be responsible for the couriers / mailmans' schedules, timings, and effort to deliver. Some deliveries or registered items might not be able to be handed out to our staff.

In case of missed deliveries, we will scan the note and redelivery or pick-up or authorization instructions to you. 

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Mails Storage/Retention

STORAGE 
Your plan includes a storage allowance for mail items and parcels. Please note that we will shred an dispose any items above that timing due to space constraints and to enable a comfortable uncluttered mail system for all users. 

See your subscribed product for details. 

General Storage allowance
START+ 30 days 
PRO+ 60 days 
MAX+ 90 days

After the expiry, we generally move the mail to a trash location first before finally recycling the mail items. If you can’t make it for a collection in time you can always request Mailbot actions or let us know.

Payment Details UPDATE

If you have a new credit card or want to change your credit card details:

1. LOG-IN

2. SUBSCRIPTIONS TAB

3. CLICK YOUR SUBSCRIPTION

4. UPDATE UNDER PAYMENT METHOD

(For subscription the card details will be primarily taken from there, instead of the general PAYMENT tab)

Email Address UPDATE

How customers change their account email addresses

Customers can change their email address when logged into their account. It’s not possible for Myposte to change the account email address for a customer.

Your customers change their account email address as follows:

1. Click Sign in to log into their account.

2. Click Account, then click Profile.

3. Click their current email address.

4. In the New field, enter the new email address. 

5. In the Confirm new field, enter the new email address again.

6. Click Save.

7. Watch for an email to verify the change to their new email address. Click Verify email in the message to complete the process.

The verification email is valid for 48 hours. If a customer needs more time to verify their email address, they can return to the Email panel and click Resend verification email.