Cancellation
In case you don't require a mailbox anymore, we will be sad to see you go, but make the process easy for you.
You can cancel any time towards your next subscription term.
In case you don't require a mailbox anymore, we will be sad to see you go, but make the process easy for you.
You can cancel at any time towards your next subscription term. Our subscriptions are on a fixed monthly or yearly term by term basis. If you cancel you won't be charged for the following term anymore.
Simply sign into your account on our website and cancel your subscription.
[WEBSITE}
To cancel please log into your account.
Go to Subscriptions and cancel the subscription.
Done.
Do note that we are not be able to process cancellations via email or chat.
In case you come from one of the legacy systems or former platforms please use the form below.
[CANCELLATION FORM]
CANCELLATION ACTIONS
After you cancel please make sure to redirect all your mails. We have a certain leanway (about 1 month) on mails still arriving. But please note shall we receive official mailings from authorities, IRAS, ACRA, Banks etc we will have to impose charges for address usage and/or return the mails to sender with a notification of unauthorized use.
IMPORTANT: In line with more stringent ACRA registration requirements, you can cancel an address used as official ACRA business address only once you changed the registration address or the company has been struck off from the registry.
Parcels, Couriers etc.
We are mainly a mail service provider. We allow some parcels and small deliveries. Restrictions apply.
PARCELS & PACKAGES
Myposte is predominantly a digital PO box for letter and document scanning and forwarding, we are not a fulfillment service or freight forwarder.
We do accept occasional parcels for our clients though (Restrictions apply):
[Only our 77 High Street, #07-10, (S) 179433, Singapore location accepts parcels. To redirect all parcels to this address, you may use the same PO box number.]
+ The parcel size guideline is up to shoebox size and up to 2kg max.
+ Larger or heavier parcels may be rejected or impose a fee of $9/per item.
+ Parcel receiving is free of charge on all standard plans. For our Private+ plan, there is a fee of $3/per item.
+ Parcels to be stored at our facility or to be forwarded by us may have to be inspected for safety and authority reasons.
+ Parcel notification follow our regular processing times and might be later than the actual confirmation from the sender.
+ Missed deliveries or redeliveries are to be done by the user.
+ We will always try to receive and securely store your items, but is not liable for not properly received or delivered items.
COURIERS & DELIVERIES
Being mainly a mail service provider, we are also happy to accept courier deliveries. Couriers and deliveries are generally able to reach us during our core business hours.
IMPORTANT: We cannot control or be responsible for the couriers / mailmans' schedules, timings, and effort to deliver. Some deliveries or registered items might not be able to be handed out to our staff.
In case of missed deliveries, we will scan the note and redelivery or pick-up or authorization instructions to you.
Mails Storage/Retention
Your plan includes a storage allowance for mail items and parcels. See your subscribed product for details.
STORAGE
Your plan includes a storage allowance for mail items and parcels. Please note that we will shred an dispose any items above that timing due to space constraints and to enable a comfortable uncluttered mail system for all users.
See your subscribed product for details.
General Storage allowance
START+ 30 days
PRO+ 60 days
MAX+ 90 days
After the expiry, we generally move the mail to a trash location first before finally recycling the mail items. If you can’t make it for a collection in time you can always request Mailbot actions or let us know.
Payment Details UPDATE
If you have a new credit card or want to change your credit card details, please log-in and change the payment method under the SUBSCRIPTION tab in your account.
If you have a new credit card or want to change your credit card details:
1. LOG-IN
2. SUBSCRIPTIONS TAB
3. CLICK YOUR SUBSCRIPTION
4. UPDATE UNDER PAYMENT METHOD
(For subscription the card details will be primarily taken from there, instead of the general PAYMENT tab)
Email Address UPDATE
If you have a new email address or want to change your email details.
How customers change their account email addresses
Customers can change their email address when logged into their account. It’s not possible for Myposte to change the account email address for a customer.
Your customers change their account email address as follows:
Click Sign in to log into their account.
Click Account, then click Profile.
Click their current email address.
In the New field, enter the new email address.
In the Confirm new field, enter the new email address again.
Click Save.
Watch for an email to verify the change to their new email address. Click Verify email in the message to complete the process.
The verification email is valid for 48 hours. If a customer needs more time to verify their email address, they can return to the Email panel and click Resend verification email.
Do you offer secretarial, accounting and other services?
YES, as we are in the market of business support and business development for a long time we know the market well.
Find some great offers for you here.
YES, as we are in the market of business support and business development for a long time we know the market well.
Below are some examples of exceptional services, which are reliable and where you can request some good offers via MYPOSTE (Plusconcept).
ASK FOR MYPOSTE PARNTER OFFERS
Can you register my company in Singapore?
YES, we can definitely help.
We have been supporting incorporations since 2012 and researched and worked with great variety of partners throughout the years.
YES, we can definitely help.
We have been supporting incorporations since 2012 and researched and worked with great variety of partners throughout the years.
That’s why we can confidently make you an enticing offer for incorporation and accounting services.
Our incorporation offers start from S$50 for Singaporeans + PR and S$1750 for foreigners.
Click below to find out more about this cost efficient, transparent and reliable offer.